Frequently Asked Questions

How Long Will It Take To Get My Package?

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Where do you ship in USA?

We currently offer shipping exclusively to the following states: • Maryland • Washington D.C. • Virginia • West Virginia • Pennsylvania • Delaware

What happens if I place an order for a state outside your service area?

Our system is designed to only accept orders with shipping addresses within our six authorized states. If you are traveling or live outside these areas, we invite you to visit one of our retail partners in person during your next visit to the region!

How long does shipping take within this region?

Because we ship locally, most orders arrive within 2-4 business days. You will receive a tracking number as soon as your package leaves our facility.

What Payment Methods Are Accepted?

We keep things simple and secure. We currently accept: • Cash • Cheque Payment is collected directly by our delivery personnel once your products have arrived at your shop.

Do I need to pay anything in advance?

No. We do not require any advance or deposit payments. You only pay when your order is physically delivered to your location, ensuring a 100% risk-free transaction for your business.

Will I receive a receipt for my payment?

Absolutely. Our delivery person will provide you with a formal invoice and bill at the moment of delivery. Please keep this for your records as proof of purchase and payment.

Who do I hand the payment to?

Payment should be handed directly to the authorized delivery person who brings the products to your shop or retail outlet. They are trained to handle your payment and provide your paperwork on the spot.

How do I place an order?

Placing an order is simple! You can shop directly through our website: 1. Browse & Select: Add the desired products and quantities to your digital cart. 2. Checkout: Enter your shop’s name and delivery address (must be in MD, DC, VA, WV, PA, or DE). 3. Confirm: Review your order and submit. You will receive a confirmation email immediately.

Can I return an item after the delivery person has left

Yes. If you discover a manufacturing defect or an issue after the delivery is complete, please contact us within 48 hours. We will arrange for a replacement or a credit on your next order.

What is your return policy?

Since we prioritize a "Pay-on-Delivery" model, we encourage all shop owners to inspect the products upon arrival. If a product does not meet your expectations or appears damaged, you can hand it back to the delivery person immediately before making your payment.